IT Support Analyst

Job Description

IT Support Analyst is responsible for daily plant support for IT infrastructure, including troubleshooting, diagnosing and resolving issues related to computer hardware and software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

Education & Qualifications

• A minimum of two years of experience (or education) demonstrating competency in: Technical Support; Remote Support; Desktop Support; Windows; Networking; Phone System Support; Break/Fix. LAN/WAN, hardware and software issues and troubleshooting and maintaining routers and switches in a multi-site enterprise IP network.
• Strong analytical and problem-solving skills.
• Experience monitoring progress of projects and working independently and proactively within tight, concurrent deadlines with accuracy.
• Ability to communicate professionally and effectively internally and externally in a team environment.
• Must be a US Person – US Citizen, Permanent Resident or Refugee/Asylum Seeker

Responsibilites & Duties

• Configure, deploy, and track desktop, laptop, printers and other IT equipment.
• Troubleshoot and resolve Help Desk Tickets of Users in multiple sites
• Perform routine maintenance and administrative tasks including printer and other hardware maintenance.
• Assist other team members in any other areas as needed.
• Implement IT infrastructure improvements throughout the enterprise
• Implement new technologies and work flows to improve efficiency and productivity throughout the enterprise